Returns Policy
We want you to be completely satisfied with your purchase. Here's how our returns process works.
30-Day Returns
Return most items within 30 days of delivery for a full refund or exchange.
Easy Process
Simply contact us and we'll arrange a free returns label for eligible items.
Fast Refunds
Refunds are processed within 5 working days of us receiving your return.
Eligible for Return
- ✓Unopened, unused items in original packaging
- ✓Faulty or damaged goods (any time)
- ✓Incorrectly dispatched items
- ✓Dispensers and accessories (unused)
Not Eligible for Return
- ✕Opened or used charger products
- ✕Perishable food items (syrups, coffee once opened)
- ✕Items returned after 30 days without prior agreement
- ✕Products damaged due to misuse
How to Return an Item
- 1
Contact Us
Get in touch via our contact page or email within 30 days of receiving your order. Please include your order number and reason for return.
- 2
Receive Return Authorisation
We'll review your request and issue a Return Authorisation (RA) number along with return instructions, usually within 1 working day.
- 3
Send the Item Back
Pack the item securely and include your RA number inside the parcel. Drop it at your nearest post office or arrange a courier collection.
- 4
Refund or Exchange
Once we receive and inspect your return, your refund will be processed to the original payment method within 5 working days.
Need to start a return?
Our team is here to help — get in touch and we'll sort it out quickly.